Review door VJ
Het adviesgesprek vond plaats in december 2022.
De review is afkomstig van Advieskeuze.
De review is afkomstig van Advieskeuze.
VJ | Hypotheek
07-12-2022
Worst kind of advisor you can ever have in fact I would say you are better off doing everything on your own. Completely unprofessional and unethical behavior. From dodging calls to not replying to emails, submitting quotes with the wrong date of birth, not going through any of the documents throughout the mortgage process knowing we do not understand dutch and everything else you can think of going wrong went wrong for us. So be careful and I hope you do not have to go through the same experience.
Reactie van AlmereHypotheek:
Hello VJ,
So sorry to hear this. As you know I am a small company and I an very proud of the service level I (usually) give to my customers. Because you told me, during the proces, that you where not able to reach my mobile sometimes (or it may have taken a bit longer for me to react) I told you that I was dealing with sickness in my family at the time. This affected my reaction time and I will apologise for this again as I did then. Unfortunantly you did not let me know, untill know, how you experienced this. You did not convey any complaints or problems as described above to me before. So allthough I know that we all can do better sometimes I really think this review is rather harsh. Even though I don't recognise most of what you are reviewing I will try to turn it in to a positive anyway, we all live and learn always!
So sorry to hear this. As you know I am a small company and I an very proud of the service level I (usually) give to my customers. Because you told me, during the proces, that you where not able to reach my mobile sometimes (or it may have taken a bit longer for me to react) I told you that I was dealing with sickness in my family at the time. This affected my reaction time and I will apologise for this again as I did then. Unfortunantly you did not let me know, untill know, how you experienced this. You did not convey any complaints or problems as described above to me before. So allthough I know that we all can do better sometimes I really think this review is rather harsh. Even though I don't recognise most of what you are reviewing I will try to turn it in to a positive anyway, we all live and learn always!
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