Review door Anoniem

I really don’t understand why their rating is so high on Google reviews, most of them seem AI generated too. I got recommended by a friend but unfortunately it wasn’t a great advice; the only thing they did right was introducing me to my makelaar who was an absolute rockstar, but the rest was extremely stressful due to their unprofessionalism and lack of organization. We had a 5 weeks window to get my mortgage approved and my advisor went on holidays 3 weeks, leaving my file to a colleague who couldn’t speak English and didn’t answer emails. They got me a higher mortgage that I didn’t need because we didn’t understand each other (side note: English is not my first language either but I work with it daily since 10 years and everyone seems to understand me just fine?) anyways when I asked if we could lower the amount they said it wasn’t possible anymore (not true). They forced me to cancel my credit card otherwise the bank wasn’t going to issue the mortgage (also not true) and in the end they got me a mortgage at my own bank at the same conditions that my bank would have given me so I completely missed what their “great contribution” was other than a waste of energy, time and money.